At Divine Dishes Pvt. Ltd., we value your privacy and are committed to safeguarding your personal information. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, disclosure, and protection of your information when you access our website at www.divinedishes.co or use our mobile application (collectively, the “Platform”). This Platform is provided by Divine Dishes Pvt. Ltd. (“Company,” “we,” “us,” and “our”), a private limited company established under Indian law, with its registered office located at:

1st Floor, Plot No. 6, 1st Floor, LSC Market, Block-BN, Shalimar Bagh East, Delhi, India.

By accessing the Platform or using our services, you agree to the collection and use of your data as described in this Privacy Policy. The terms “You” and “Your” refer to the user of the Platform, while “Services” refers to any services provided by the Company, either through the Platform or otherwise. This Privacy Policy is incorporated into and should be read alongside our Terms of Use.

1. Information We Collect

1.1 Information You Provide to Us:

When you create an account, update your details, or interact with our services, we collect information you provide, which may include:

• Personal details such as your name, email address, phone number, physical address, date of birth, and profile picture.
• If you use third-party sign-ins (e.g., Facebook, Google), we may receive certain account details from the third-party service.
• Any content you provide, such as feedback, reviews, ordering details, and contact information of people you refer to us.
• Customer support queries or communications with us.
• Participation in surveys, promotions, or interactive features.
• Information shared when enabling certain app features (e.g., address book or calendar access).

1.2 Information We Collect Automatically:

During your use of the Platform, we may collect certain information automatically, including:

• Communication details, including emails, phone calls, and interactions with customer service.
• Location data from GPS, IP address, or device settings, based on your permissions.
• Usage data, including your preferences, page views, clicks, transaction history, and the duration of your visits to our Platform.
• Device information such as operating system, browser type, device ID, and other device-related data.
• Cookies, tracking technologies, and analytics information for tracking your interactions with our services.

1.3 Information We Receive from Third Parties:

We may receive additional information about you from third-party services, including social networking sites (SNS), partners, and advertisers. This could include your public information, user profile data, and data related to your interactions with third-party websites, platforms, and services.

2. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and other tracking technologies to enhance your experience on the Platform. These technologies may collect information such as:

• Authentication and session management
• User preferences and settings
• Popularity and interaction with content
• Advertising effectiveness and traffic analysis

You can manage cookie preferences through your browser settings. By using our Platform, you consent to our use of cookies as outlined in this Policy.

3. How We Use Your Information

We use the information collected for the following purposes:

• To provide, personalize, maintain, and improve our services.
• To fulfill our contractual obligations with you and deliver the relevant services.
• To enhance the security of our Platform and perform internal operations like data analysis and troubleshooting.
• To offer you targeted marketing and updates on services that may interest you.
• To analyze and understand user behavior to improve our services.
• To process your transactions and provide customer support.
• To measure and analyze advertising effectiveness.

We may also combine your data with information from third-party sources for these purposes.

4. Disclosure of Your Information

We may disclose your information to:

• Service Providers: Partners who help us with payment processing, marketing, customer service, and other business operations.
• Other Users: We may share relevant information like your name, contact details, and order status with delivery partners to provide services.
• Legal Obligations: We may disclose information in response to legal requests or if required for crime prevention, fraud detection, or protecting our rights and the safety of others.
• Affiliates: Sharing information within our corporate group for internal business purposes.
• Advertisers and Networks: Third-party advertisers may use your data to serve relevant ads on the Platform and elsewhere.

5. Data Security

We employ appropriate technical and organizational security measures to protect your data. This includes using encryption and tokenization services to safeguard sensitive information, particularly during payment transactions. However, while we strive to protect your personal data, the transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

6. Opting Out and Control Over Your Information

You have the right to manage your communication preferences, including opting out of promotional emails and notifications. You can also withdraw your consent for the use of your personal information by contacting us at care@divinedishes.co. Please note that certain legal obligations may require us to retain and use your data.

7. Consent

By using our Platform and Services, you consent to the collection, transfer, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms, please refrain from using the Platform.

8. Policy Updates

We may update this Privacy Policy from time to time, and the latest version will be posted on this page. If significant changes are made, we will notify you via prominent notices on the Platform or via email.

9. Links to Third-Party Websites

Our Platform may contain links to other websites. Please note that this Privacy Policy does not apply to external websites, and we are not responsible for their practices.

10. Grievance Officer and Platform Security

If you have any concerns or complaints regarding this Policy or the security of the Platform, you can contact our Grievance Officer:

Mr. Gaurav Jhamb
Chief Business Officer
Divine Dishes Pvt. Ltd.
Email: gauravjhamb@divinedishes.co
Address: 1st Floor, Plot No. 6, 1st Floor, LSC Market, Block-BN, Shalimar Bagh East, Delhi, India

This Policy is effective as of [Date]. Thank you for choosing Divine Dishes Pvt. Ltd.